FAQs (Frequently Asked Questions)

Booking a car is simple and straightforward. Visit our website, browse our range of vehicles, and select the one that best suits your needs. Follow the prompts to complete your booking, and you will receive a confirmation email with all the relevant details.

At NIHH Hire Cars, we offer a variety of vehicles to suit every need, from compact cars to larger SUVs and trucks. Our selection includes the Type A Auto Hatchback / Stationwagon, ideal for up to 5 passengers, priced at AUD 75 per day; the Type B SUV / 4WD, a spacious 5-seater or 6-seater, perfect for families or small groups, available for AUD 95 per day; the Type C 7-8 Seater Coaches, great for larger groups, also at AUD 95 per day; the Truck A Smaller 4WD, a reliable option for light off-road tasks at AUD 85 per day; and the Truck B Larger 4WD, designed for heavy-duty use, also priced at AUD 95 per day. All our vehicles are carefully maintained for performance, safety, and comfort, ensuring a smooth, hassle-free experience on Norfolk Island.

Yes, you can. We provide a convenient pick-up and drop-off service at Norfolk Island Airport. Simply let us know your flight details during the booking process, and one of our team members will ensure your car is ready upon arrival.

To hire a vehicle, you must present a valid driver’s licence (issued in English or accompanied by an official translation), and a credit or debit card for payment and security purposes.

The minimum age requirement to hire a car with NIHH Hire Cars is 18 years. Drivers must also have held a full licence for at least 12 months.

We accept all major credit and debit cards, including Visa and MasterCard. Payment is processed securely at the time of booking to confirm your reservation.

The price you see at booking includes all standard costs such as vehicle hire, basic insurance, and applicable taxes. Additional charges may apply for optional extras, such as child seats, additional drivers, or extended rental periods. All fees will be clearly outlined during the booking process.

Yes, basic insurance is included with every vehicle hire. This provides coverage for accidental damage, theft, and liability. Excess fees may apply, and we recommend reviewing the terms and conditions before finalising your booking. Optional excess reduction cover is also available for added peace of mind.

Our rental insurance terms include the following:

• Insurance Excess: A $1000.00 excess applies to all rentals.
• Kilometer Limit: All rentals include unlimited kilometers.
• License Requirement: A full driver’s license is required for all rentals (no minimum age requirement).
• Fuel Policy: All vehicles are provided with a full tank of fuel and must be refueled before return

Yes, you can include an additional driver for a small fee. Both drivers must meet our age and licence requirements and present valid documentation when collecting the vehicle.

Our vehicles are provided with a full tank of fuel at the start of your hire. We kindly ask that you return the car with a full tank to avoid refuelling charges.

We understand that plans can change. If you need to cancel or modify your booking, please contact our support team as soon as possible. Cancellation policies will be detailed in your confirmation email, and we strive to offer flexible options wherever possible.

Yes, we cater to long-term hires for travellers planning extended stays on Norfolk Island. Please contact us directly to discuss availability and receive a tailored quote for your specific requirements.

While NIHH Hire Cars specialises in car hire, we can connect you with trusted local partners to assist with holiday home bookings, ensuring your Norfolk Island experience is both comfortable and memorable.

All our vehicles are regularly serviced and maintained to the highest standards. However, should a breakdown or emergency occur, please contact the emergency assistance number provided in your booking confirmation. Our team will promptly assist you and arrange any necessary support.

At Norfolk Island Hire Car, we prioritise customer satisfaction by offering reliable vehicles, transparent pricing, and exceptional customer service. As the official booking platform for NIHH Hire Cars, we ensure a hassle-free experience tailored to your travel needs.